Refund and Cancellation Policy

Last updated: 21 October 2026

This policy covers purchases of FGA Studio credit packs from findgreatarchitecture.com. FGA Studio is still being built and opens in November 2026; nothing can be bought until then, and this policy applies from the first purchase. FGA Studio is run by Akshat Pagaria, an individual based in India. The rest of the website is free and has nothing to refund.

Cancellation

FGA Studio has no subscriptions. Every credit pack is a one-time purchase, nothing renews, and you are never charged again unless you buy another pack. There is nothing to cancel.

You can close your FGA Studio account at any time by emailing me. Unused credits from the last 14 days can be refunded as below when you close it.

Unused credits: refundable

• A whole pack you haven’t used: if you have not used any credits from a pack, ask within 14 days of buying it and I refund the full price of that pack.
• A pack you have partly used: ask within 14 days of buying it and I refund the credits you have not used, at that pack’s price per credit (the pack price divided by its number of credits).
• After 14 days, unused credits stay in your account to use at any time (credits never expire), but are not refundable.

Used credits: not refundable

Every board and deck has a free, watermarked preview, so you can see exactly what you will get before you spend a credit. Once a credit has been used for an export, it is not refundable, because the files have been delivered to you. The exceptions are below.

When something goes wrong

• An export fails or the file is broken (it won’t download or open, or it doesn’t match your preview): tell me and I fix it. If I can’t fix it within 5 working days, I return the credits to your account or refund them, whichever you prefer.
• You were charged twice, or charged by mistake: I refund the extra charge in full, whenever you tell me.
• I close FGA Studio for good: I refund all unused credits.

How to ask for a refund

Email akshatpagariya909@gmail.com with:

• the email address you bought the credits with,
• the order number from your Dodo Payments receipt,
• what you would like refunded and why (one line is enough).

I reply within 2 working days. Approved refunds are made through Dodo Payments, the merchant of record, to the card or account you paid with, in the currency you paid in. Your bank or card issuer may take several working days to show it. Any credits refunded are removed from your account.

Your rights

This policy does not take away any rights you have under the consumer law of the country where you live. If you are unhappy with a decision, please email me before raising a dispute with your bank: most problems can be sorted out quickly.

See also the Pricing page, the Terms of Service and the Privacy Policy.